Liberty Speciality Markets appoints Head of Business Development - Claims


Liberty Specialty Markets (LSM), part of Liberty Mutual Insurance Group, has announced the appointment of Zara Ismail to the role of Head of Business Development – Claims (London). She is based in London and takes up the role with immediate effect. Ismail reports to Scott Kellers, Head of London Claims and Deputy Head of GRS International Claims, and Mark Stephenson, Head of Business Development and Market Relationships, LSM.

In her new role, Ismail is responsible for identifying, developing and communicating strategies on how the claims function adds value to LSM’s clients, brokers and across the wider Lloyd‘s and London Market. She will also manage the LSM Claims proposition and deliver an annual claims business development strategy. Ismail’s role will complement the wider objectives of LSM’s claims proposition of delivering superior value by supporting clients at every stage of the commercial relationship.

“We are thrilled to announce Zara’s appointment. Her wealth of experience in business development and extensive knowledge of working with claims will help us to achieve our objectives and support our clients, brokers and the wider Lloyd‘s and London Market,” said Scott Kellers. “How a claims function relates to clients old and new can be a crucial differentiator for carriers, and we look forward to working with Zara to maintain and grow momentum in our claims business development strategy.”

Ismail was formerly Head of Insurance Business Development at the law firm, RPC. She has more than 15 years of experience in business development and client strategy in the legal and insurance sectors.

Authored by Liberty Specialty Markets


About Liberty

Liberty Specialty Markets offers specialty and commercial insurance and reinsurance products across key UK, European, Middle East, US and other international locations.

We provide brokers and insureds with a broad range of products through both the Company and Lloyd’s markets and have over 1,700 staff in approximately 65 offices. Liberty Specialty Markets was established in September 2013 bringing together Liberty’s company, syndicate and reinsurance operations into one combined operation, composed of three business units: Commercial, Specialty, and Reinsurance (Liberty Mutual Re). This integrated approach means brokers and clients can benefit from our global reach and operating efficiencies.

Liberty Specialty Markets is part of global insurer, Liberty Mutual Insurance Group, a diversified global insurer, formed in 1912 and headquartered in Boston, Massachusetts. Liberty Mutual is the 5th largest global insurer based on 2017 gross written premium, with over 50,000 employees in 30 countries and economies around the world. Our purpose is to help people embrace today and confidently pursue tomorrow. The promise we make to our customers throughout the world is to provide protection for the unexpected, delivered with care.  We achieve this by offering a full range of personal, commercial, and specialty Property & Casualty insurance coverages. Our customers’ trust has earned us the 68th spot on the Fortune 100 list of largest corporations in the U.S., based on 2017 revenue.

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