Is the way insurers respond to change the key to customer satisfaction?

Is the way insurers respond to change the key to customer satisfaction?

Most insurers believe that better wordings and faster payment of claims are the keys to customer satisfaction. But does the real solution lie in a fundamental re-evaluation of the way insurers respond to change? Is it time we challenged received wisdom?

 

To read the full article from Liberty Specialty Markets Head of Europe Kadidja Sinz, click the link below….

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