Paula Homan appointed Director of Engineering Services at HSB Insurance


Paula will focus leading the activities of HSB’s engineering inspection services division in the UK and Ireland in line with the strategic direction of HSB. This will include the development and delivery of business strategy and growth, operational leadership of HSB’s engineering field force, and effective delivery of all engineering inspection customer services.

Paula brings over 25 years of experience in leadership, operational performance and customer service roles to HSB.

Paula joined HSB recently from Homeserve PLC where she was Director of Claims, responsible for leading the claims centre having already been Head of Transformation.  Her previous experience also includes 12 years of operational management in the legal sector.

Stephen Worrall, Managing Director at HSB, stated:

“Paula brings a wealth of experience successfully managing large teams.  Her strategic focus and expertise in operational performance and customer experience will be a fantastic asset to HSB.  Our inspection service is a key part of our business and ensuring service delivery and customer service excellence is pivotal to its success.”


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