Paula Homan appointed Director of Engineering Services at HSB Insurance
Paula will focus leading the activities of HSB’s engineering inspection services division in the UK and Ireland in line with the strategic direction of HSB. This will include the development and delivery of business strategy and growth, operational leadership of HSB’s engineering field force, and effective delivery of all engineering inspection customer services.
Paula brings over 25 years of experience in leadership, operational performance and customer service roles to HSB.
Paula joined HSB recently from Homeserve PLC where she was Director of Claims, responsible for leading the claims centre having already been Head of Transformation. Her previous experience also includes 12 years of operational management in the legal sector.
Stephen Worrall, Managing Director at HSB, stated:
“Paula brings a wealth of experience successfully managing large teams. Her strategic focus and expertise in operational performance and customer experience will be a fantastic asset to HSB. Our inspection service is a key part of our business and ensuring service delivery and customer service excellence is pivotal to its success.”
HSB Engineering Insurance, as part of Munich Re, is a leading specialist provider of engineering insurance and inspection services. Backed by over 150 years of innovation and covering a broad range of technologies and industry sectors, we help customers reduce risk through the provision of innovative construction, engineering, energy, and cyber insurance products.
Established in the U.S. in 1866, HSB’s founding principles of technical expertise and loss prevention remain at the forefront of the work we do today. Whether it’s engineering solutions for contractors, comprehensive machinery and technology insurance, innovative energy efficiency policies, or SME cyber risk covers, we have the knowledge to show customers how, working with HSB, they can stay ahead of emerging risks in a complex world.
With over 500 employees, and offices in Belfast, Birmingham, Dublin, Glasgow, London and Manchester, we provide insurance and engineering inspection services that touch almost every aspect of work and life.
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