Preparing for the surge of claims this winter

Frozen-pipes

Authored by Home & Legacy

Now that winter is here, claims departments are readying themselves for the unpredictable surges in demand which follow extreme weather events. From storms, to flooding to icy snaps.  

Events like “beast from the east” in 2018 are thankfully relatively rare, but rest assured Home & Legacy’s award-winning claims department will be prepared to support our broker partners and customers if the worst does happen.

To watch Home & Legacy Head of Claims Andrew Reid give some of his top tips for brokers for preparing for surge in claims CLICK HERE

Home & Legacy Online - extra helpful during a surge

In times of need we’re here to help you and your customers, and now that we’ve launched Home & Legacy claims, there is an additional route to reporting a claim, in addition to phone and email.

Reporting a claim to us online could be faster than calling, especially if your phone lines are already busy looking after customers.

Claims online is of course available 24 hours a day, 7 days a week and it’s even able to appoint loss adjusters where necessary, ensuring that there are no unnecessary delays even on the more complex claims.

And as well as reporting, you can also check the current status of your Home & Legacy claims online.

Your customers deserve an excellent claims service at all times. During times of surge, this additional channel will help us continue to provide a great service.

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Latest video

Home & Legacy reminder: Report and check household claims 24 hrs a day online

With many of us working unusual hours in lockdown, due to childcare and various other reasons, Home & Legacy Head of Claims, Andy Reid, reminds brokers about the... click here for more