Home & Legacy publish flood warnings advisory for brokers and their clients


Following the hot, humid and dry period, severe rainfall is expected over the coming week and flood warnings have been issued across areas of England and Scotland:


If you have customers in the affected areas, you may wish to direct them to Floodline (0345 988 1188), for useful information regarding the exact flood locations, which should help them get as prepared as possible with their flood plans.

Weather Alerts

Weather alerts are available from the Met Office, and you and your customers can sign up for flood warnings from:

  • Environment Agency - England
  • Scottish Environment Protection Agency (SEPA)
  • Natural Resources Wales

Making a claim

If any of your customers are affected by the impending severe weather and need to make a claim, find out the best way to get in contact with our claims team on the claims page of our website.

You may wish to share the following advice with your customers:

Flood Risk Management Advice

  • Create an emergency plan for your property and your family – if there is a flood, what do you need to do and who do you need to contact?
  • Prepare a ‘flood pack’ to include a torch, first aid kit, warm clothes, blankets and water and make sure your mobile phone is fully charged.
  • Make sure your insurance documents and any other important contact details are in a safe dry place.
  • Subscribe to the Floodline direct warnings service provided by Environment Agency (EA) and Scottish Environment Protection Agency (SEPA). You can sign up to receive free advance flood warning messages direct to your landline or mobile phone, which will alert you when a flood warning message has been issued for your local area.

What to do in the event of a flood

  • Move property from lower floors to higher levels but do not risk hurting yourself.
  • Be prepared to turn off essential supplies – gas, electricity and water – at the mains.
  • Have sandbags ready to block doors. Some councils provide these for ‘at risk’ homes or they can normally be obtained from building supplies retailers.
  • Listen to the advice of the authorities and follow any instructions they give to leave property.
  • If you are told to wait for the rescue service please do so. Flooded streets can be dangerous in ways that you cannot immediately see.
  • Be warned that a small amount of moving water is enough to sweep you off your feet.

Authored by Home and Legacy 


Latest video

Home & Legacy: Get ready for the Home & Legacy Document Portal change

Don’t forget, from January 2021, customer documentation will only be available via the Home & Legacy Online ‘Document Portal’.To find our more... click here for more