Covéa awarded the ICS ServiceMark with Distinction
Covéa Insurance is delighted to announce it has been awarded The Institute of Customer Service (ICS), ServiceMark Accreditation with Distinction for its entire Personal Lines business.
In the ICS’s recent 3 day assessment, which included analysis of the customer journey along with individual and group interviews to help understand the company’s customer ethos and culture, Covéa Insurance excelled in areas such as credibility, professionalism and ease of doing business.
To read the full article including commentary from Covéa Personal Lines Director Carol Geldard and ICS Assessor Sally Duff, click the link below…..
Covéa Insurance is the UK underwriting business of the leading French mutual insurance Group Covéa and offers competitively-priced household and motor insurance, along with a range of commercial insurance products designed to meet the needs of most businesses, through a nationwide network of intermediaries. Regional distribution teams based in 9 regional offices offer brokers and insurance intermediaries direct access to senior underwriters. Covéa Insurance handles the insurance needs of over 1 million policyholders.
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