Covéa awarded the ICS ServiceMark with Distinction

Covéa-Personal-Lines-Director-Carol-Geldard

Covéa Insurance is delighted to announce it has been awarded The Institute of Customer Service (ICS), ServiceMark Accreditation with Distinction for its entire Personal Lines business.

In the ICS’s recent 3 day assessment, which included analysis of the customer journey along with individual and group interviews to help understand the company’s customer ethos and culture, Covéa Insurance excelled in areas such as credibility, professionalism and ease of doing business.

To read the full article including commentary from Covéa Personal Lines Director Carol Geldard and ICS Assessor Sally Duff, click the link below…..

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