Thomas Cook liquidation – AXA issues travel policyholder update

AXA-provide-update-for-travel-insurance-customers-in-relation-to-Thomas-Cook-liquidation

Following the news that Thomas Cook UK Plc and its associated UK entities have entered compulsory liquidation and are now under the control of the Official Receiver, AXA has issued a statement:

“AXA is currently experiencing three times the amount of calls usually handled by our Claims teams at this time.  To help customers, we have set up a page on our website www.axa.co.uk/disruption and will also be sharing information on our social media pages.”

Nel Mooy, Travel Director at AXA Insurance said, “Since we became aware of its potential collapse last Friday, AXA issued advice to Thomas Cook customers via our website, social accounts and customer service teams. Over the weekend, additional staff were put in place to handle queries and we are planning on increasing this number over the coming days. As the largest repatriation ever to happen during peacetime, our priority is to ensure travellers are returned to the UK as quickly and safely as possible, which is why we are also liaising with ATOL, the CAA and the FCA. Customers who would like more information should visit our dedicated Travel Disruption page (link provided above).”

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