Introducing AXA's practical guidance on managing conduct risk


Authored by AXA

With the regulatory landscape evolving, we’ve introduced some practical guidance for brokers to help you manage the various aspects of conduct risk.

In it, we address some key questions:

  • What is poor conduct?
  • Why is good conduct important?
  • What are the foundations of good conduct?
  • Why is good conduct also good business?

We’ve also provided bite-size, practical, information to help you with the key considerations at each stage of the customer journey lifecycle:

  1. Financial promotions and literature
  2. Sales
  3. Demands & needs
  4. After sales experience
  5. Complaints
  6. Renewals

We hope you find this guidance useful and will provide more support over the coming months.

To view AXA’s guide to Conduct Risk, CLICK HERE


About AXA

In July 2012 the AXA Commercial Lines and Personal Intermediary businesses came together to form a new single organisation – AXA Commercial Lines and Personal Intermediary.

The business offers brokers a more integrated and consistent approach from AXA which is focussed on their needs as a business – whatever the product. AXA Commercial Lines & Personal Intermediary provides underwriting expertise, offering a range of commercial lines and personal lines products and insurance solutions to our brokers and customers.  AXA Commercial & Personal Intermediary is part of AXA Group, a worldwide leader in insurance and asset management serving 101 million clients

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