How AXA is 'Making claims clear'


Authored by AXA

We’ve extended ‘Making claims clear’, our award-winning initiative, with new and updated guides.

These straightforward guides are designed to provide clarity, for you and your clients, around claims, covering:

  • Claims signposting - what clients can expect to happen during a claim and the important role they play
  • Common reasons for repudiation – why some claims don’t get paid, and practical guidance to help clients recover after a claim
  • Explanation of terms and conditions – guidance to help clients understand what they are buying
  • General policy advice - standard exclusions that clients should be aware of when taking out a policy and how to avoid breaching policy conditions
  • Fraud prevention - what fraud is and how AXA deals with it

As well as providing clarity around these aspects, the guides can help you discuss with clients:

  • how their policy is likely to respond in the event of claim, so they are better prepared
  • other policies and services that may be appropriate to their business
  • risk management, to identify where risks can be reduced

We trust you and your clients find these guides useful.

To find out more about how AXA is ‘Making claims clear’ CLICK HERE


About AXA

In July 2012 the AXA Commercial Lines and Personal Intermediary businesses came together to form a new single organisation – AXA Commercial Lines and Personal Intermediary.

The business offers brokers a more integrated and consistent approach from AXA which is focussed on their needs as a business – whatever the product. AXA Commercial Lines & Personal Intermediary provides underwriting expertise, offering a range of commercial lines and personal lines products and insurance solutions to our brokers and customers.  AXA Commercial & Personal Intermediary is part of AXA Group, a worldwide leader in insurance and asset management serving 101 million clients

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