In July 2012 the AXA Commercial Lines and Personal Intermediary businesses came together to form a new single organisation – AXA Commercial Lines and Personal Intermediary. Led by Amanda Blanc, the business offers brokers a more integrated and consistent approach from AXA which is focussed on their needs as a business – whatever the product. AXA Commercial Lines & Personal Intermediary provides underwriting expertise, offering a range of commercial lines and personal lines products and insurance solutions to our brokers and customers. AXA Commercial & Personal Intermediary is part of AXA Group, a worldwide leader in insurance and asset management serving 101 million clients.
AXA's three new AI bots to save more than 18,000 person hours
AXA has deployed three artificial intelligence bots to help staff with repetitive admin work
Harry assists the customer property claims team, Bert the commercial property team and Lenny the liability team
The bots are projected to save more than 18,000 person hours a year.
AXA has introduced three new AI bots – Harry, Bert and Lenny – to help staff across the business with admin work.
Harry was rolled out in June 2018 and is part of the customer property claims team. At the end of last year, Bert joined the commercial property team and Lenny the liability team.
Operating among the human workforce, the bots are designed to pick up repetitive admin tasks, allowing staff to concentrate on more analytical work. The arrival of Harry, Lenny and Bert has been welcomed by employees and their deployment has not resulted in job losses.
The main task of the three bots is to read customer correspondence and pair it with the requisite claims records, a task that usually takes our human staff around four minutes but Harry, for instance, can carry it out in less than 42 seconds.
As they continue to develop, Harry, Bert and Lenny are expected to pick up more admin tasks throughout 2019. It is estimated that the bots save more than 18,000 person hours each year. The trio will soon be joined among the workforce by a fourth bot, Como, who will work with the commercial motor team.
Waseem Malik, Executive Managing Director of Claims, AXA UK said:
“We are delighted to welcome Harry, Bert and Lenny to our admin teams and are pleased that their hard work is freeing up our human workforce to tackle more interesting, analytical tasks.
The bots have been warmly received by their new colleagues and we are already looking at new tasks for them to take on, as well as other areas of the business where we might employ similar AI.”
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