Aviva Insurance Limited

PO Box 4 Surrey Street Norwich NR1 3NG
+44 (0)1603 622200
http://www.aviva.co.uk/broker
  • About Aviva

    Aviva Insurance Limited is one of the UK’s leading insurance companies, part of the Aviva group with 34 million customers Worldwide. Aviva Insurance has been in the insurance business for more than 300 years.  In UK commercial, the insurance market remains challenging for insurance brokers and customers, due to the ongoing economic conditions. Aviva Insurance are focusing on improving our processes to ensure Aviva provide commercial customers with insurance cover at an acceptable price.  Insurance brokers also recognised our excellent customer service by voting us Insurance Times General Insurer of the Year in 2012, for the second year running.  youTalk-insurance sharing Aviva insurance news and video.

New Broker Community launched by Aviva to help smaller independent firms thrive

Phil-Bayles,-Aviva-Managing-Director,-Intermediaries

Aviva is strengthening its support for independent brokers with a new proposition that includes same-day response times, discounted compliance packages and free access to learning and development tools.

The Aviva Broker Community is designed to address the specific needs of smaller, independent brokers, which were highlighted in research by Aviva*. The research found that these brokers often experience inconsistent service from insurers and a lack of wider support to run their businesses effectively.

Phil Bayles, Aviva’s Managing Director, Intermediaries, said: “At Aviva, we are champions of the independent broker sector and to back this up, we have to deliver the best possible outcomes for all our regional brokers and their customers. We asked brokers what they wanted from Aviva and after evaluating their feedback, we’re delivering the things they need to be successful in a challenging business environment.”

Smaller Aviva brokers will automatically become part of the Aviva Broker Community, with access to a network of support and guidance chaired by Andrew Scott, an independent chartered broker. Community benefits include:

  • Same day quote responses
  • A compliance package at a discounted rate
  • 3 free Aviva Development Zone licences to support learning and essential knowledge
  • A financial deal where it works for both parties
  • Guidance and support services
  • Brokers will continue to have access to expert claims, risk management and succession support

Aviva’s research showed that servicing, claims, online capability and speed are the key things brokers look for when choosing an insurer. Brand, financial strength and added value support also score highly.

Phil Bayles continued: “Compliance can be complicated and time-consuming – and brokers tell us it’s one of their biggest headaches. Our broker community can now take advantage of discounted compliance packages that will free them up to spend more time growing their business.

“We also know how difficult it is for smaller broker businesses to keep up-to-date with market and legislative changes and other essential knowledge. That’s why we are offering access to our Aviva Development Zone, giving brokers a wealth of learning at their fingertips – and one less thing to worry about.”

Andrew Scott said: “Having practised as an insurance broker for more than three decades before selling my business, this role represents a wonderful opportunity to work alongside Aviva in ensuring that independent brokers thrive in the market.

“I established a brand-new broking business in the 1990s and have maintained a strong industry interest ever since, so I can empathise with the challenges faced by brokers today. The enhanced benefits of the Aviva Broker Community are intended to provide real focus and valuable support to independent brokers – something which has been generally missing from the market for some time now.”

If you like to talk to Aviva about this new initiative, CLICK HERE and you Talk-insurance will pass your enquiry on

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