Aviva Insurance Limited is one of the UK’s leading insurance companies, part of the Aviva group with 34 million customers Worldwide. Aviva Insurance has been in the insurance business for more than 300 years. In UK commercial, the insurance market remains challenging for insurance brokers and customers, due to the ongoing economic conditions. Aviva Insurance are focusing on improving our processes to ensure Aviva provide commercial customers with insurance cover at an acceptable price. Insurance brokers also recognised our excellent customer service by voting us Insurance Times General Insurer of the Year in 2012, for the second year running. youTalk-insurance sharing Aviva insurance news and video.
Aviva reveals the key findings of its latest Broker Barometer
Despite the uncertainty surrounding Brexit, brokers are still planning for growth and expansion in 2019. Aviva’s latest Broker Barometer survey highlights that even though the landscape may be complex for brokers, many are taking future-proofing strides, and 2019 could be a year of growth and development as more firms invest in staff training, succession plans and expansion opportunities.
What were the key findings?
- The number of broker owners who have some kind of succession plan in place has more than doubled (from 25% to 56%).
- Almost half (48%) of broker owners said they were planning to expand their business in 2019, despite only 7% thinking the economic climate is having a positive effect (down 13% since May 2018).
- 93% of brokers will recruit externally, there has been a significant increase (of 17% from 36%) in the number who plan to grow through internal training and development.
- The survey also showed a significant rise in the number of brokers concerned that clients may be underinsured or have gaps in their cover should they choose not to follow advice (up from 78% to 86.8%), suggesting that underinsurance remains an important issue for the industry to address.
Phil Bayles, Aviva’s Managing Director, Intermediaries said the findings were encouraging for the future of independent brokerages - and showed that most were feeling positive despite the challenging business environment.
He said: “Our first broker barometer survey in 2018 highlighted a lack of longer-term thinking across the piece, and I’m delighted so many brokers are starting to address this by putting a succession plan in place. “Taking the time now to plan for the future will enable brokers to protect their legacy for tomorrow and beyond.
“The increase in those planning to grow through internal training and development is also good news. Aviva offers all independent brokers free access to industry-leading learning and development tools through our Aviva Broker Community, helping them to develop their people as well as keep up-to-date with market and legislative changes and other essential knowledge.”
What are the concerns around Brexit and the economic climate?
- Significantly fewer brokers feel the economic climate is having a positive impact than six months previously, according to new research* by Aviva.
- Despite this, almost half of broker owners are planning to expand over the next 12 months.
- Compliance/regulation remains the top headache – with Brexit the second greatest concern (for over one in five brokers).
- Market/product diversification is seen as the greatest opportunity, followed by cyber insurance.
Phil Bayles commented: “2019 is likely to see upheaval that could have a deep impact on businesses – from changes to their supply chain to potential tariffs and uncertain exchange rates. To help brokers navigate these waters for their clients, Aviva has produced an online guide to the questions brokers should be asking to help ensure they recommend the right level of cover.”
The Aviva survey also found:
- Fewer brokers are planning to leave the industry (only 6% over the next 12 months, compared to 9% in May 2018).
- Although more brokers say the current economic climate is having no impact on their business (69.6% in December compared to 51% in May 2018), far fewer believe it is having a positive impact (7.2% compared to 20%).
- The majority of brokers feel they are spending the right amount of time servicing their clients, with one quarter spending too little time. Most would still like to increase the amount of face to face time they have with their clients.
- Brokers feel that clients do take their advice most of the time and value it all/most of the time.
- Not surprisingly, price remains by far the most common question clients asked their broker in the past 12 months, followed by quality of cover and the need for cyber insurance.
Phil Bayles added: “With risks growing ever more complex, clients need trusted advice now more than ever. This is where the role of the independent broker really comes into its own. The findings from our survey indicate that brokers are fulfilling this need, with almost all clients taking and valuing their advice. I am confident that we will see the industry continue to thrive.”
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