Aviva Insurance Limited

PO Box 4 Surrey Street Norwich NR1 3NG
+44 (0)1603 622200
  • About Aviva

    Aviva Insurance Limited is one of the UK’s leading insurance companies, part of the Aviva group with 34 million customers Worldwide. Aviva Insurance has been in the insurance business for more than 300 years.  In UK commercial, the insurance market remains challenging for insurance brokers and customers, due to the ongoing economic conditions. Aviva Insurance are focusing on improving our processes to ensure Aviva provide commercial customers with insurance cover at an acceptable price.  Insurance brokers also recognised our excellent customer service by voting us Insurance Times General Insurer of the Year in 2012, for the second year running.  youTalk-insurance sharing Aviva insurance news and video.

Aviva pays 98% of claims in 2017 busting myth the that insurers don't pay


In 2017 Aviva paid out 98% of all claims across the group. This is a service level that very few industries can match.

And while 98% is a good number, Aviva are not complacent about it. There is still a small number of customers who see their claims rejected and they want to understand and fix the reasons why.  Aviva want to pay all genuine claims.

To find out more about Aviva’s claims story, including commentary from CEO Maurice Tulloch, click the link below….

Latest video

Aviva video: Had a motor accident? Don’t delay, tell Aviva straight away

Watch Aviva’s latest video, where Phil Bayles explains why telling Aviva about a claim straight away is so important, how brokers can improve loss notification... click here for more