Aviva launches enquiry functionality on Fast Trade
Authored by Aviva
Fast Trade will no longer generate an additional quote when you’re looking back at submitted information for an existing quote or policy.
We know that many of you are frustrated with re-submissions on Fast Trade. 87% of you go-back to review information - without amending anything - to then find that Fast Trade has generated an additional quote. This has also been an issue for resolved referred quotes subsequently ‘re-referring’.
This is a frustration we share. Not only is it confusing for you, it creates unnecessary operational demand our side.
How are we fixing it?
To resolve these issues, we’re delivering some additional functionality at the quote and policy review screen.
You’ll see a new button under the premium called ‘View/Amend’. This will allow you to look-back at the quote journey in ‘Read Only’ mode without Fast Trade triggering a re-submission.
If you do notice anything you want to change, each stage of the journey will offer you the opportunity to ‘Amend’ your client’s information where appropriate.
When's it going live?
The fix will be delivered in three phases over the next few months.
You'll notice the change at the quote and policy summary screens for the following products:
- Group Personal Accident & Travel
- Commercial Combined.
As of 21 October, the following products will have enquiry functionality:
- Office and Surgery
- Professional Indemnity
- Property Owners
- Pubs & Restaurants
- Self Employed
- Shop and Salon.
We have one further delivery for November 2019. We’ll communicate this nearer the time to confirm exact date and products we've changed. We’ll also publish confirmed dates on this page.
Aviva Insurance Limited is one of the UK’s leading insurance companies, part of the Aviva group with 34 million customers Worldwide. Aviva Insurance has been in the insurance business for more than 300 years. In UK commercial, the insurance market remains challenging for insurance brokers and customers, due to the ongoing economic conditions. Aviva Insurance are focusing on improving our processes to ensure Aviva provide commercial customers with insurance cover at an acceptable price. Insurance brokers also recognised our excellent customer service by voting us Insurance Times General Insurer of the Year in 2012, for the second year running. youTalk-insurance sharing Aviva insurance news and video.
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