Aviva Insurance Limited
PO Box 4 Surrey Street Norwich NR1 3NG
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  • About Aviva

    Aviva Insurance Limited is one of the UK’s leading insurance companies, part of the Aviva group with 34 million customers Worldwide. Aviva Insurance has been in the insurance business for more than 300 years.  In UK commercial, the insurance market remains challenging for insurance brokers and customers, due to the ongoing economic conditions. Aviva Insurance are focusing on improving our processes to ensure Aviva provide commercial customers with insurance cover at an acceptable price.  Insurance brokers also recognised our excellent customer service by voting us Insurance Times General Insurer of the Year in 2012, for the second year running.  youTalk-insurance sharing Aviva insurance news and video.

Aviva data shows Home insurance claims spike during school holidays

  • Aviva data suggests ‘accidental damage’ home insurance claims increase during school holidays.
  • Claims in August 2018 rose by almost a third, compared to June 2018.
  • Smashed TVs, phones down toilets and carpet calamities are amongst common claims.

With school holidays just around the corner, Aviva is encouraging families to batten down the hatches and take extra care with their household possessions.

Data from the insurer shows an interesting correlation between ‘accidental damage’ home insurance claims and school holidays, when youngsters are often at home or visiting grandparents. Aviva figures over the last year show visible peaks in January, April, August and October. August appears to be a home claim hotspot, with last year’s data showing a 29% increase in accidental damage claims, compared to June 2018.

It seems that TVs and technology often bear the brunt, along with carpets and couches, as examples of real claims from the last year reveal:

  • Cutting edge: one father reported that his daughter was doing craft work on the sofa, using a pair of scissors to make badges. She managed to cut through the leather sofa as well as her paper.
  • Hidden depths: a customer and her husband spent an evening looking for their phones. It was only the following morning they discovered that their grandson had hidden them down the toilet.
  • The scourge of slime: several customers have made claims after their children and grandchildren played with colourful slime on their carpets and sofas… only to leave irremovable stains behind.
  • Crystal clear: one customer described how her four-year-old granddaughter was jumping up and down on a dining room chair, trying to grab crystals off a chandelier. She got hold of the chandelier, pulling it down, causing it to damage the glass dining room table. And to top it all, the little girl then fell off the chair, breaking it too!
  • Taking ‘accidental damage’ to a new level: one customer was looking after her young grandchildren at her house. They went to play upstairs and she heard a shout. Unfortunately the youngest had had an accident in his pants and his older sibling had convinced him to go down the stairs on his bottom…
  • Toys, TVs and temper tantrums: dozens of customers have made claims for damaged TVs after younger family members damaged the screens by throwing toys. Another customer’s daughter got over-excited seeing her favourite cartoon pig on the small screen, causing her to knock the TV over. 
  • Get cracking: a customer’s child had dropped something in the bath which had caused it to crack. Unfortunately this wasn’t noticed immediately… only when the bath had been filled and water started dripping through the ceiling below….
  • Getting into the swing: another customer claimed for a broken tumble drier after his daughter decided that swinging on the door was a good idea – until it broke.
  • Melt down: a customer’s child accidentally turned on the grill on the cooker. The family then went out for the day and on their return found that the cooker had broken and had melted two drawers and a kitchen cupboard.
  • Hot spot: a customer’s grandchild left their tablet to charge on the lounge carpet. The tablet overheated and singed a hole in the carpet. 

Adam Beckett, Product Director for Aviva UK General Insurance says: “We know that households come in all shapes and sizes, so we want to make sure our customers have cover that’s right for them – just in case the unexpected happens. Having more people at home can increase the risk of mishaps around the house and our claims data suggests a relationship between school holiday periods and an increase in accidental damage claims.

“Cover for accidents like spills and breakages can provide peace of mind when youngsters are home for the holidays. And for those who take gadgets or valuables out and about - and on holiday anywhere in the world - personal belongings cover as part of home insurance can offer extra reassurance, particularly if there are youngsters around!

“With AvivaPlus home insurance, people can change or cancel their level of cover, or add or remove extra protection, with no admin fee. So if the little darlings are heading your way this summer, now might be the time to review your home cover!”

Top tips to keep possessions safe during the summer school holidays:

  • Keep any breakables and valuables out of reach from young children – if possible lock them away from little hands!
  • Don’t underestimate children’s ability or determination to get hold of an item. Standing on chairs, tables, or even a friend or sibling, can mean that an ‘out-of-reach’ place often isn’t.
  • Make sure you have the right level of cover for your needs. AvivaPlus home insurance offers three levels of cover: Basic, Regular and Premium to cater for different requirements. Accidental damage is offered as an option on Regular cover and as standard on Premium policies.
  • Be vigilant with doors and windows during the summer months. Many thieves are opportunistic, so if you leave a door or window open when the weather is good, this could be all the chance they need to get into your home.
  • If you’re going away, AvivaPlus Premium provides cover for accidents and thefts away from home, anywhere in the world, up to the value of £2,000 or more on request.
  • Understand any exclusions on your home insurance policy. For example, damage caused by pets is usually excluded from home insurance policies, as is general wear and tear. 


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