How ARAG is maintaining customers mental health during coronavirus pandemic

Most people already understand that the impact of the Covid-19 pandemic reaches far beyond just the physical health of those who may have been infected with the virus.

The mental health of the nation, indeed the world, has rarely been exposed to such unique and widespread stresses, including concerns about the virus itself, the pressures of mass isolation and the inevitable financial worries for those whose work may be in jeopardy.

Even for experienced business owners this coronavirus will have brought challenges unlike anything they will have experienced before, and the situation will be no easier for their employees, many of whom may be facing unemployment or severe financial hardship.

There are many methods and resources being promoted to help people cope with the psychological onslaught that we’re all facing, from online tools to mindfulness apps. What suits different people will depend on their individual needs, situation and personality, but one-to-one counselling can be extremely helpful for some.

All ARAG business policyholders have access to our confidential counselling helpline. Qualified counsellors are available, over the telephone, to talk through specific issues and help policyholders to cope with their feelings about what are incredibly stressful issues for us all.

Further, the counselling helpline is not solely there for the owners, managers and senior employees of a business, it is there to be used by all staff and even members of their families, on whatever may be causing them concern or distress.

Any conversations with counsellors are entirely confidential, and the service is accessible by calling the dedicate counselling separate helpline number that is detailed in the ARAG policy documentation. We always encourage policyholders to share this number with employees and to make them aware that telephone counselling is available to all.

There are so many elements of the current crisis that are far beyond our control, but we can help by focussing on those things we may be able to influence, such as preserving and improving our mental wellbeing. The ARAG counselling helpline is available to help do that.

Authored by ARAG