ARAG joins Institute of Customer Service 'Service with Respect' campaign
Authored by ARAG
We have joined the ‘Service with Respect’ campaign, run by the Institute of Customer Service. Our support of the campaign demonstrates our commitment to supporting our staff against hostility and abuse, as well as ensuring the safety and wellbeing of all front-line workers.
With nearly 80% of the UK’s workforce working in customer-facing roles, mounting abuse is affecting staff across every sector – from retail to public services, financial institutions to our public transport networks.
The principles of the ‘Service with Respect’ campaign are:
Government needs to strengthen the sanctions against those that abuse staff – and law enforcement has to treat it seriously.
Employers are taking their part in training and supporting colleagues to deal with some of these issues, but they need support from the law.
On occasions as customers, we need to adjust our expectations and behaviour in support of service professionals.
About ARAG
ARAG UK is a specialist legal insurance provider and is part of the internationally recognised ARAG Group which serves 14 countries worldwide.
Providing several emergency assistance insurance products and an innovative range of Before-the-Event and After-the-Event legal insurance products and services, ARAG UK prides itself on its client-focused approach. This has been recognised by the industry following the results of the Insurance 360 Legal Expenses Insurers Study in which ARAG UK was voted 'best legal insurance provider'. youTalk-insurance sharing ARAG UK insurance news.