Allianz Insurance plc
57 Ladymead Guildford Surrey GU1 1DB
01483 568 161
  • About Allianz

    Allianz Insurance is one of the largest general insurers in the UK and part of the Allianz Group,  a leading integrated financial services provider and the largest property and casualty insurer in the world.  The mission of Allianz Insurance is to be the outstanding competitor in our chosen markets by delivering products and services that our clients recommend, being a great company to work for and achieving the best combination of profit and growth. We aim to achieve this by putting the customer at the heart of everything we do. 

    Allianz is able to offer customers a wide range of products and services including home and motor and commercial insurance with full range of products and service for sole traders' right up to large commercial organisations.  Allianz Insurance employs over 4,500 people across a network of 20 offices in the UK and the company’s Head Office is situated in Guildford, Surrey.  Our heritage and financial strength help make Allianz what it is today; a safe and trusted partner. Over 40 FTSE100 companies partner with Allianz.  youTalk-insurance sharing Allianz Insurance news and video


Allianz claimant ruled to be fundamentally dishonest

Allianz-finds claimant fundamental dishonesty after eating spring roll

A woman’s personal injury claim has been dismissed on the grounds of fundamental dishonesty, after the judge did not believe her evidence.

The claimant alleged she had suffered with injuries to her throat, after swallowing metal found in spring rolls purchased from Allianz’s insured - a takeaway store.

Allianz’s fraud manager, Nick Kelsall said:

“Following a successful investigation by Allianz and DAC Beachcroft, the claimant has been found to be fundamentally dishonest and ordered to repay costs”.

The owner of Allianz’s insured, a successful Indian restaurant and takeaway store in Leicester, had received a call from the claimant and immediately asked her to bring in the spring rolls.

Nick added:

“The offending spring rolls were not produced to our insured and a photo submitted as evidence clearly shows a deconstructed spring roll placed next to metal shards. The claimant also chose not to come in to make a formal complaint and the information she gave was inconsistent, confusing and contradictory”.

The claimant’s medical records suggested that she did not visit her GP to discuss the incident until three months had passed. She had in fact seen her GP a month following the incident, but made no mention of the incident at this time.

After records showed the restaurant had batch cooked and sold over hundreds of spring rolls and had received no other complaints, it was extremely unlikely that the metal shards would appear in just two out of hundreds.

At a hearing the judge said that he did not believe the evidence as it was not accurate and he did not accept the medical chronology of her claim.

Nick commented:

“This case is a blatant example of the extreme lengths people will go to for their own financial gain. Fortunately for our genuine policyholders, we are committed to protecting them from spurious claims.

“The outcome of the case demonstrates the consequences of pursuing fraudulent claims. The claimant will now have to repay the costs and will live with a record against her name as a result of an exaggerated claim.”

Georgia Court, counter fraud partner at DAC Beachcroft, said:

"Claimants who are found to have lied in their evidence should expect to bear the consequences. This outcome demonstrates Allianz's determination to fight spurious claims from unscrupulous individuals, and to use the power of the courts if that is what it takes".

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