Allianz awarded Gracechurch Service Quality Marque for 5th year in a row


Allianz Insurance is delighted to have been awarded the coveted Gracechurch Service Quality Marque for the fifth year in a row, for its claims service in 2020.

Whilst the Gracechurch Mid Market Claims Report, based on its quarterly surveys of UK Claims brokers/specialists, showed service ratings collapse for some insurers, Allianz’s scores improved across all of its major lines of business – Property, Motor and Casualty.

Graham Gibson, chief claims officer, Allianz Insurance said: “I’m very proud of the work of our team throughout the extraordinary circumstances of 2020. This award reflects the feedback we’re seeing from brokers on a daily basis, recognises the quality of our people and the new technology we are introducing to improve the customer experience. We have further activity underway to help us to continue to improve our service through enhanced communication, consistency and technology.”

Ben Bolton, MD of Gracechurch commented: “In a time of turmoil our view is that this represents a stand-out performance relative to the market, and one that signifies that brokers and customers can confidently rely on the service offered by the Allianz claims teams.”

Authored by Allianz


About Allianz

Allianz Insurance is one of the largest general insurers in the UK and part of the Allianz Group,  a leading integrated financial services provider and the largest property and casualty insurer in the world.  

The mission of Allianz Insurance is to be the outstanding competitor in our chosen markets by delivering products and services that our clients recommend, being a great company to work for and achieving the best combination of profit and growth. We aim to achieve this by putting the customer at the heart of everything we do. 

Allianz is able to offer customers a wide range of products and services including home and motor and commercial insurance with full range of products and service for sole traders' right up to large commercial organisations.  

Allianz Insurance employs over 4,500 people across a network of 20 offices in the UK and the company’s Head Office is situated in Guildford, Surrey.  Our heritage and financial strength help make Allianz what it is today; a safe and trusted partner. Over 40 FTSE100 companies partner with Allianz.  youTalk-insurance sharing Allianz Insurance news and video


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