Allianz appoints Shelley Hughes to the newly created role of Digital Claims Proposition Manager
Allianz Insurance has appointed Shelley Hughes to the newly created position of digital claims propositions manager.
Shelley will lead the development of a multi-channel, data driven claims proposition which will enhance Allianz’s customer journey. She will be responsible for bringing digital innovations and techniques to the business in order to meet the changing expectations of the customer of the future.
Having joined Allianz in 2002, Shelley has held a number of roles within the business including claims data and insight team leader. She has also led data projects and most recently spent six months at Allianz Group in Munich working on automation strategy.
Allianz’s head of claims strategy and customer experience, Margaret Scott, said: “As part of our fit for future strategy we are constantly looking at ways that we can continue to improve and strengthen our claims function.
“Shelley has a wealth of experience in data and digital strategies. I’m very confident that her appointment will help us future proof our Claims proposition and ensure that we continue to meet the evolving needs of our customers.”
Allianz Insurance is one of the largest general insurers in the UK and part of the Allianz Group, a leading integrated financial services provider and the largest property and casualty insurer in the world. The mission of Allianz Insurance is to be the outstanding competitor in our chosen markets by delivering products and services that our clients recommend, being a great company to work for and achieving the best combination of profit and growth. We aim to achieve this by putting the customer at the heart of everything we do.
Allianz is able to offer customers a wide range of products and services including home and motor and commercial insurance with full range of products and service for sole traders' right up to large commercial organisations. Allianz Insurance employs over 4,500 people across a network of 20 offices in the UK and the company’s Head Office is situated in Guildford, Surrey. Our heritage and financial strength help make Allianz what it is today; a safe and trusted partner. Over 40 FTSE100 companies partner with Allianz. youTalk-insurance sharing Allianz Insurance news and video
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