Allianz Insurance plc
57 Ladymead Guildford Surrey GU1 1DB
01483 568 161
  • About Allianz

    Allianz Insurance is one of the largest general insurers in the UK and part of the Allianz Group,  a leading integrated financial services provider and the largest property and casualty insurer in the world.  The mission of Allianz Insurance is to be the outstanding competitor in our chosen markets by delivering products and services that our clients recommend, being a great company to work for and achieving the best combination of profit and growth. We aim to achieve this by putting the customer at the heart of everything we do. 

    Allianz is able to offer customers a wide range of products and services including home and motor and commercial insurance with full range of products and service for sole traders' right up to large commercial organisations.  Allianz Insurance employs over 4,500 people across a network of 20 offices in the UK and the company’s Head Office is situated in Guildford, Surrey.  Our heritage and financial strength help make Allianz what it is today; a safe and trusted partner. Over 40 FTSE100 companies partner with Allianz.  youTalk-insurance sharing Allianz Insurance news and video


Allianz announces profit growth and a strong combined ratio


Financial Results:                                    Q1 2019                    Q1 2018

  • Gross Written Premium (GWP)             £493.5m                    £542.7m
  • Operating Profit                                         £51.2m                      £39.8m
  • Combined Operating Ratio (COR)             94.8%                         95.2%

Commercial Lines:

  • GWP                                                         £319.5m                   £291.4m
  • COR                                                               96.7%                       95.1%

Personal Lines:

  • GWP                                                         £174.1m                  £251.4m
  • COR                                                               91.6%                       93.9%

Results Commentary:

Commercial -

Gross Written Premium has increased by almost ten percent which reflects some degree of positive movement in underlying premium growth and the additional revenue generated by new commercial business following the joint venture with LV=. The level of new business from the transfer is at expected levels and we are grateful for the support of our Broker partners which we hope will continue as the process moves towards its conclusion in September.

At 96.7% the Commercial Combined Operating Ratio is good, but not at the level it was at this point last year. The property claims ratios are showing some of the strain of claims inflation running ahead of general inflation and rate. As we reported in the Q3 2018 results, the claims experience continues to be reminiscent of what we would expect to see when negative recessionary pressures force up claims frequency and repair costs.

Engineering Construction and Power had a strong quarter with income for inspection business being at its strongest for a number of years. This business is well set to build on its position as market leader and its expansion into a range of specialisms including renewable power and construction.Personal -

The transfer of business to LV= and its effects on revenue have been referred to previously. Importantly, the retained personal lines business is delivering a very strong underwriting profit which is clearly demonstrated by the Combined Operating Ratio of 91.6%.

Petplan is the major driver of the Personal Lines financial performance and the world’s biggest pet insurer continues to grow year-on-year and deliver a strong profit. In 2019 the business in on track to deliver a range of digitalised services designed to strengthen its already first rate relationship with its customers.

Claims -

Launched in January, the “Defendant Hub” is a new digital proposition. It uses artificial intelligence to enable the company’s injury claims handlers to action Ministry of Justice Stage 3 claims at a single click of a button. The simplification of the process has resulted in savings of 30 minutes per claim and £137 in cost per case as well as improving the customer journey.

At a recent forum with Brokers we were able to share more examples of how technology is improving the experience for customers. For example, drone technology was used to discover the exact cause of a large commercial fire at one of our customer‘s premises. This necessary investigative process would have been hazardous for a person to carry out and take considerably more time. Using a Drone meant the claim proceeded more quickly which is clearly good news for the customer.

Chief Executive Officer, Jon Dye said:

“At the end of the first quarter Allianz as a whole has delivered a solid financial performance. The green shoots of a hardening market in Commercial are a welcome sign and reflect under- capacity and rising claims costs. There are a wide range of economic pressures facing insurers which together with the usual potential for severe adverse weather claim, means at this early stage in the year we remain cautiously optimistic that we will deliver on our profitable growth objective in 2019.”

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