Insurance broker - Believe you can go it alone?


Chris Blackham takes a look at the main issues confronting those starting a new insurance brokerage

When, in 1984, I started my first brokerage there wasn't quite as much regulatory red tape as there is today. You could say that, unlike Winston Smith in George Orwell’s novel “1984”, I didn’t have to deal with Big Brother - very different from today’s regulatory regime. That said some of the challenges are the same and no matter how hard working and enthusiastic you are, the issues summarised below remain true.

It takes longer than you think - 3 months is never enough

“I’ll be up and running in three months.” A refrain I have heard often and one that is never true. The proverbial happens and knocks you off course no matter how meticulous your business plan. You can’t do everything yourself and you will be dealing with other parties such as regulators, financial backers, IT providers and more. Any one of these has the potential to throw a spanner in the works often unintentionally.

By all means aim for three months but be prepared for a longer haul before you are fully operational.

Start-up capital is always tight - you never have enough to do everything you plan

You will need capital to start your enterprise.  In your first few months it is very unlikely that you will generate much income.  Certainly, not enough to cover the expenses you’ll incur.  So be forensic and prioritise the essentials needed to become operational and maintain your focus.

Choose your backers with care

There are many ways to raise finance. You may look to a bank or business angels or, if the ambition is big enough, a venture capitalist or even one or other entrepreneurial investors in a partnership.

Each has its merits but remember that they too have their own business agendas with the result that there is potential for conflict which may compromise your ambition.

It is best, therefore, that you choose with care which means having mutual goals and realistic timelines for achieving those goals. It also helps if they understand your business rather than focusing purely on the financials.

It’s all about the team around you

Any brokerage requires many skills. You can’t do it alone. It requires a team. A winning team is all about melding different skills and personalities so that it functions seamlessly with everyone trusting and relying on their colleagues in pursuit of common goals. Be mindful not only of what skills you need but also who will deliver those skills in a way that enhances the team. And don’t be afraid to look outside the business by seeking the guidance of a mentor.

Customer customer customer

“Putting the customer first” has almost become a cliche in our industry, but without a genuine regard for customers and their insurance needs what value can you offer?

Dealing with the myriad of competing demands on your time as you create your business is not easy. In such circumstances, it may prove difficult to maintain customer focus but, arguably, this is the most important time as it fundamentally influences the character and culture of your business going forward.

If you are serious about starting a brokerage you won’t be put off by these challenges. To succeed you have to embrace them and it is important to make, what can be a defining decision, with as much useful information as you can garner and with as much positive support as possible.

The whole purpose of Vizion is to encourage entrepreneurial spirit and to help ease the transition from being employed to running your own business. So, if you are considering setting out on your own and are looking for guidance please feel free to contact Vizion – Click Here and provide some details and youTalk-insurance will put you in touch.

Chris Blackham's picture
Chris is a very well known and highly respected entrepreneur. Chris built his insurance broker, Layton Blackham, into one of the largest and most respected independent general insurance brokers in the UK. He sold Layton Blackham to Axa in 2007 and became Chairman and joint CEO of Bluefin. After retiring from this role he has remained a key figure in the market holding Non Executive roles with Howden and UK General and as an investor via his investment vehicle Endorphin Holdings Ltd (E Insurance Trading, Aquilla Insurance Brokers and Vizion Wealth Financial Advisors).
If you would like to contact , please Click Here and submit your enquiry and youTalk-insurance will pass your comments on.

Add new comment

Filtered HTML

  • Empty paragraph killer - multiple returns will not break the site's style.
  • Allowed HTML tags: <a> <em> <strong> <cite> <blockquote> <code> <ul> <ol> <li> <dl> <dt> <dd><p><br><h2><h3><h4><h5><h6><hr><img>
  • Web page addresses and e-mail addresses turn into links automatically.
  • Lines and paragraphs break automatically.

Plain text

Agree to terms

By posting a contribution to the youTalk-insurance blog you will be giving youTalk-insurance your full consent to post your contribution, should we choose to do so and you will be deemed to have given us a free licence on a perpetual basis to adapt, modify and incorporate your contribution. By posting to the youTalk-insurance website you are fully responsible for the accuracy, completeness, veracity, honesty, exactitude, factuality and politeness of comments you make. All contributions to youTalk-insurance must not contain anything that is unlawful, offensive, abusive, threatening, defamatory, obscene or discriminatory nor shall it infringe the rights of anyone else.