Developed by online Broker ConstructaQuote.com
Online insurer, ConstructaQuote.com, has developed the world’s first-ever Chatbot for business insurance, the company has announced.
The Caerphilly-based brokerage, which specialises in offering business insurance to SMEs across the UK, aims to provide customers and potential customers with a faster, simpler way to request quotations and gain an enhanced service 24/7.
Lyndon R. Wood, Founder & CEO of ConstructaQuote.com, said: “We are finding innovative ways to transform an archaic insurance industry into the modern, disruptive sector it could and should be. Breakthrough technologies are needed in order to engage with customers more fully and to enable us as a broker to live up to, and beyond, customer expectations. We are in the world of NOW”
Constructaquote.com chatbot uses artificial intelligence (AI) to learn and to replicate real life conversations and simulate interaction with another person giving customers the experience of a real-life chat. This provides customers a 24/7 service in which they can receive a response to specific product queries or more general questions about constructaquote.com and our service. The chatbot is available on the Constructaquote.com Facebook business page as well which is a worlds business first.
Lyndon Wood says “We are continually innovating and are working on other technology projects that will provide superior customer service and interactions.”
The chatbot is available at www.constructaquote.com/chatbot and on the Constructaquote Facebook business page