The Chartered Insurance Institute (CII), the leading professional body for the global financial services profession, exists to promote higher standards of integrity, technical competence and business capability. With over 115,000 members in more than 150 countries, the CII is the world's largest professional body dedicated to insurance and financial services.
Our membership covers all disciplines within the insurance industry (claims, broking, underwriting), those working in the life and pensions sector, the mortgage advice market and financial advisers (under the Personal Finance Society brand).
Our Royal Charter requires us "to secure and justify the confidence of the public" in our members and in the insurance and financial services sector.
Keeping client’s attention
NLP says that we can only concentrate on around 7 things. Only keep around 7 items in our head, in our conscious mind. Beyond that and we bolt like buckaroo.
Make sure when you’re dealing with a customer or colleague that you want to influence, keep the distractions to minimum.
To read the full article from Archer Training Founder and Managing Director Paul Archer, click the link below….
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