Ageas is an international insurance group ranked among the top 20 insurance companies in Europe with a heritage spanning more than 180 years. Here in the UK, we offer a broad range of Personal and Commercial insurance solutions including niche and non-standard cover and we’re focused on working with you to create a package that’s right for you and your customers. Coupled with our strong reputation for our award-winning1 in-house claims service, our commitment to product development, innovative underwriting and competitive pricing are key elements of our proposition. This is evidenced by 18 industry recognised awards won in 2013 alone, as well as being the 2nd largest private car insurer in the UK by volume2.
1. Post Claims Awards 2014 and Insurance Times Claims Excellence Awards 2014
2 AM Best database of UK based insurance companies submitting FSA returns (FY 2012) by volume, includes internal analysis to include overseas returns
Ageas launches Live Chat with three major software houses
Ageas has underlined its commitment to supporting their commercial broker partners through investment in the latest digital technology by launching 'Live Chat'. The new functionality can be used by brokers to access Ageas commercial lines products through three of the four major imarket software houses.
Live Chat, which is available for any digitally-traded Ageas commercial products when using Acturis, Applied and SSP, has been carefully developed to allow brokers to have conversations with Ageas in real time. It also reduces the need for brokers to rely on telephone support.
Ageas already promotes strong relationships as the crew behind its brokers. The unveiling of Live Chat - its latest digital enhancement - will help to further improve the flow of communication between brokers and their digital underwriters.
Cathy Taylor, Ageas's Commercial Underwriting Director, said: "We're already helping brokers with a range of digital enhancements across our software providers. The addition of Live Chat enables us to extend that support and encourage even stronger and faster dialogue with brokers, which in turn helps them to meet their client needs more efficiently.
"We've extensively tested the platform with some of our brokers and their feedback has been positive."
Megan Hey - Trainee Account Handler – Bluefin Stockport said: “I have been using the Ageas live chat facility regularly for a month or two and I have always found the service to be great. The underwriters are knowledgeable and resolve any queries quickly and efficiently.”
Ageas believes Live Chat will provide the human support that brokers want, ensuring queries are addressed quickly and efficiently during the process of quoting and buying a digitally traded insurance product.
Ageas is due to commence testing with the final iMarket software house, Open GI, very soon and this is expected to be live in the next quarter.
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