Towergate Announces Enhancements to Claims Function

Towergate Insurance has today announced the formation of a new loss adjusting panel.

A detailed tender process has resulted in a newly formed panel of nine companies, significantly reducing the number of loss adjusting providers.

This is part of a more streamlined claims strategy placing increased weight on fewer relationships.

“This selection process has been built around our customers and their specific service requirements, having acted on feedback identifying what factors are essential in ensuring an efficient claims process” explains Jon Cawley, Head of Claims for Towergate Underwriting.  ”We considered many factors, but ultimately customer service had the strongest weighting and was the primary reason for selection.”

In addition an in-house technical training programme has been established, allowing the Group to cultivate and galvanize technical ability in both underwriting and claims.

Paul Jewell, Chief Underwriting Officer at Towergate Insurance commented today: “We have made fundamental strategic changes across our claims function with a view to ensuring the best possible capabilities are in place to support the growth and revitalisation of the Group.

Our newly formed claims panel takes in the complete spectrum of Towergate businesses, allowing us to build stronger relationships and improved control of processes.”

Interim CEO Scott Egan added: “Towergate continues to push forward with plans to galvanise people and processes across the Group and to capture opportunities created by our leading positions in a number of markets. This newly formed claims panel is a great example of businesses wanting to partner with Towergate in supporting our plans for growth, with a real focus on fantastic service for our customers.”