Neos, the UK’s first smart home insurance provider has partnered with data and technology driven insurance specialist, Hood Group.
Hood Group will provide administration services supporting the Neos smart home insurance proposition. This will include sales support and administrative customer services including customer helpline, policy fulfilment, mid-term adjustments and renewals.
Neos is set to revolutionise the way consumers protect their homes, by combining smart home technology, monitoring and assistance plus comprehensive home insurance cover - all in a single smartphone app. The technology can detect and help prevent fire, intruders, and water leaks, with alerts provided to your smartphone and the ability to keep an eye on your home 24/7 via live camera feed.
Matt Poll, CEO of Neos, said: “We’re taking a fresh approach to insurance, giving consumers the option to actively protect the home, people and things they care about using the latest smart home technology. Hood Group has demonstrated that it puts the customer first when it comes to the services that are the backbone of any insurance offering. They have a proven track record of consistently high customer service levels. Not only that, they share our belief that insurance should do far more than just pay out for claims when things go wrong.”
Hood Group CEO, Simon Hood, commented: “We are delighted to be appointed by Neos to support their proposition. Hood Group are committed to transforming insurance through innovation and working with innovative organisations like Neos is one of our key strategic aims. With a proven track record in both quality customer service and technology led solutions, Hood Group can provide Neos with the infrastructure to enable their proposition to scale up quickly and sustainably. Matt and his team have demonstrated a solution that uses technology to assist the consumer and we will do all we can to make Neos a huge success.”