In its first independent assessment since becoming a combined business, the Jelf/Bluefin business has been awarded the highest ‘3 Stars’ accolade for ‘exceptional’ client service by Investor in Customers (IIC).
IIC analyses all areas of the client experience, including customer service, relationships and the quality of the business’ services. After undergoing this rigorous assessment, the combined Jelf/Bluefin business was confirmed as one of the leading UK brokers in the IIC community, with the highest scores centred around the themes of understanding client needs, delighting customers and creating loyalty.
The business is proud of its strong client relationships and is pro-active in ensuring that they act as a trusted adviser for all of their clients’ insurance, employee benefits and employee wellbeing needs.
Speaking about the outcome of the assessment Phil Barton, CEO, Jelf and Bluefin, said: “It is fantastic to gain independent confirmation in our first year as a combined business that we continue to deliver exceptional client services. We are all focused on growing the business based on such strengths, from the Executive and Leadership teams through to our central support and sales teams.
“Our teams across the UK work incredibly hard to understand their clients, and this award goes a long way to recognise that fact. IIC forms a crucial element of our business strategy; we believe in continuous improvement, utilising feedback from our clients to ensure that we have everything in place to serve them in the best possible way. Irrespective of the changes within our business over the last 12 to 18 months, we continue to remain focused on our core objectives and we look forward to a prosperous future.”
Charlie Williams, of independent IIC assessors CXCo Limited, “The team has proved themselves yet again to be trusted advisers to their clients, providing an excellent service and with a real understanding of what their clients need. Everyone within the business deserves to feel very proud at this fantastic result.”