Co-op ordered to tell drivers the cost of no-claims bonus protection

Drivers will get better information about the actual price of Co-op Insurance no-claims bonus (NCB) protection, following action by the CMA.

The Competition and Markets Authority (CMA) has issued directions to the insurer insisting that it takes immediate action to provide price information to thousands of affected motorists, to comply with the Private Motor Insurance Market Investigation Order 2015.

From 1st February, on the product affected, Co-op will be charging a fixed rate for all drivers renewing their NCB protection with Co-op Insurance.

Prospective new customers will be given 2 quotes, one including NCB protection and one without, so that they can calculate the actual price of the protection. Customers will also be given the option of telephoning the company in order to get the information.

In addition, Co-op Insurance has been ordered to ensure that, by no later than 1 October 2017, all customers must be able to see the price they will be charged on the company’s website and in written offers and documents.

Adam Land, Senior Director of Remedies, Business and Financial Analysis, said:

It is very disappointing that a major company such as Co-op Insurance has taken so long to provide this vital information to its customers.

Before the Order came into force, the price and benefits of NCB protection were often unclear to drivers. We expect the Co-op to fully comply with the terms of our directions immediately so that motorists can search more easily for the best deal for them and decide whether or not they want this optional cover.

This Order followed the CMA’s market investigation into private motor insurance. Among other things, it requires that private motor insurance providers offer better information on NCB protection by 1st August 2016.

Co-op Insurance was the only one of the major insurers which failed to meet this deadline, and since then the CMA has been working with the company to help ensure that it complies with the law as soon as possible.