Aviva Claims Director appointed to Insurance Fraud Bureau board

Aviva Claims Director appointed to Insurance Fraud Bureau board

  • Townend appointed as newest Director of IFB
  • IFB Board guides the strategic direction of the IFB

Rob Townend, Claims Director for UK General Insurance at Aviva, has been appointed as a member of the Insurance Fraud Bureau (IFB) Board. His position was formalised on 7th October and he will attend his first Board meeting in December.

Townend has worked at Aviva since 1996 and currently has responsibility for their UK Claims Team, as well as being the executive responsible for fraud across sales, underwriting and claims.  Over the last five years Townend has led the transformation of Aviva’s claims service and has previously held various claims operational and commercial roles. Rob represents Aviva on cross-stakeholder and industry groups that look at combatting insurance fraud such as the Fraud Taskforce Personal Injury Sub Group.

Ben Fletcher, Director of the IFB, said: ‘We are pleased to welcome Rob to the Board, bringing with him a wealth of knowledge and experience from his time in the industry. His insight will be instrumental to guiding the strategic direction of the Bureau and ultimately the industry’s collective fight against insurance fraud.”

Rob Townend, Claims Director for UK General Insurance at Aviva, said: “It’s a great honour to be appointed to the Insurance Fraud Bureau Board which does fantastic work in fighting fraud.  I look forward to bringing to the table the wealth of experience Aviva has in tackling fraudulent activity which honest customers pay for in their premiums. The industry is working hard to stop this with the IFB and I can’t wait to take on this further challenge.”