Arthur J. Gallagher appoints Charles Crawford as UK Operations Director

Charles Crawford, UK Operations Director, Arthur J. Gallagher

Arthur J. Gallagher announces the appointment of Charles Crawford as UK Operations Director, subject to regulatory approval.

This follows the recent announcement that Gallagher would be recruiting a senior operations director to assume some of Michael Rea’s operational responsibilities after his appointment as CEO of UK Retail. Charles will report into and support Michael in his ongoing role as Chief Operating Officer for Gallagher’s International Brokerage business.

Charles has been working with Gallagher since February 2016, as Programme Director, leading the delivery of the extensive change programme in the UK, which focuses on the strategic and effective integration of businesses and the creation of a scalable platform for future growth.

His 30-year insurance career has seen Charles undertake a raft of senior executive and leadership roles, with extensive experience in transformational change, at major UK insurance businesses including RBS Insurance and Churchill, as well as loss adjusting and claims solutions specialist Davies Group and, latterly, international assistance business CPP.

As UK Operations Director, Charles will continue to head up Gallagher’s programme of investment, working with divisional COOs to ensure the structure, governance and operating models of its UK businesses maximise their operational effectiveness. In addition, Charles will assume responsibility for IT, Real Estate, Claims, Digital, Offshore, Procurement, Change Delivery and Compliance Operations.

Michael Rea commented: “I’m delighted that Charles has agreed to take on this important role and become a permanent member of the team here at Gallagher. Over the past nine months Charles has driven and led a programme of transformational change. I know that his wealth of experience will be invaluable as we continue to simplify and enhance our operational effectiveness to create a fully scalable platform for future growth.”